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Herb and Plow CSA POLICY

Signing Up – When you sign up, a secure, online member profile is created for you with your share options, your pick-up location, and your account activity. You can view and edit your account, change your pick up location, credit card info, or password and even place a vacation or suspension hold just by signing in to your account.

Payments – Pre-paid shares will be billed to your Visa or MasterCard credit or debit card or electronic check for a one time payment. For the 5-payment plan your electronic check will be billed every 4 weeks until your bill is paid. Weekly payments will be billed to your electronic check the same day your Herb and Plow Share is delivered. It’s automatic and you will get a statement by email. We do not store any of your personal or financial information on our website. Our order site is run by Farmigo and your information is stored securely by Authorize.net.
Picking Up Your Order – Please remember to pick up your order or have a friend or family member do so. Please be sure your name is checked off the list when you pick up.
Missing Your Pick Up – If you miss your pick up, we will try to see if someone can call you and arrange to meet, but we can’t guarantee it. Many times we are over an hour away from our pick up and we don’t always have a place to leave it.We’re sorry but we cannot give a credit for boxes that are not picked up.

Changing Your Pick Up Location – If you want to change your pick up location, please do so 2 days before your pick up day. If you switch and then want to switch back, you’ll need to log into your account again to do so.

Vacation and Suspension Holds – You may put your Herb and Plow delivery on hold by logging into your account. Please do this before midnight on Sunday for the coming week. Your credit/debit card will not be charged while your delivery is on hold. For emergencies, call Chris at 423.223.4854 or Ron-931.863.5476

 

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